FAQ
Olive + Fig Creative - Comprehensive FAQ
General Questions
What is Olive + Fig Creative?
Olive + Fig Creative is a custom design studio specializing in personalized stationery, invitations, announcements, logos, print-on-demand (POD) products, and more.
Deposit Policy
Why do you require a deposit?
To lock in your custom design or full-service order, we ask for a 50% non-refundable deposit upfront. This reserves your spot and covers the initial design magic. The remaining balance must be paid in full before any printing can start.
What payment methods do you accept?
We accept Credit Card and PayPal. You will receive an invoice that outlines the deposit and remaining balance.
When is the balance due?
The remaining balance is due before printing or final delivery. No printing or delivery can happen until the balance is fully paid.
Shipping and Turnaround
How much does shipping cost?
Standard Shipping: $7.99 | Expedited Shipping: $14.99 | Rush Shipping: $19.99 | Local Pickup: Contact us.
How long will it take to receive my order?
Custom Logo: 2-4 weeks | Printed Items: 7-14 business days after design approval | DIY Templates: 3-5 business days after design approval.
Refund Policy
Do you offer refunds?
Due to the custom nature of our products, refunds are not available once the design process has started. However, we are committed to making things right if an issue arises. Please reach out to us, and we’ll work to find a solution that ensures your satisfaction.
Contact and Support
How can I get in touch?
Email us at nylahooks@olivefigcreative.com or use our contact form. We respond within 1-2 business days.
More Questions?
If you still have questions or need help, feel free to reach out. We’re here to make your experience easy and enjoyable!